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The Shawnee News-Star
  • Tecumseh purchases ‘Jack’ kiosk for utility payments

  • Residents in Tecumseh will soon have another option to pay their utility bills at a new a drive-up kiosk known as “Jack,” which will be open 24 hours a day.
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  • Residents in Tecumseh will soon have another option to pay their utility bills at a new a drive-up kiosk known as “Jack,” which will be open 24 hours a day.
    “Jack” stands for Justified Automated Collections Kiosk.
    Bob Smith from Adcomp Systems spoke to the city council Monday night about the kiosk system and how it will accept cash, checks, credit cards and even money orders for payments, which will post in real-time and give a receipt.
    “You’re not limited — you’re open all the time,” he told the council, “and people do come around the clock.”
    And while he said a kiosk will never replace a human being because it can’t answer questions, it does provides a service for some customers and could free up time for customer service representatives to help other customers.
    “It’s a new employee for you on the job 24/7…Jack never goes home,” Smith said.
    The council discussed placement of the kiosk behind city hall, along with better lighting for that area, as well as an overhead canopy to protect the unit and those driving up to pay in inclimate weather. The unit also comes equipped with security cameras.
    City Manager Jimmy Stokes said he began looking for a system that would make it more convenient for residents to pay, as well as provide a better option for those who are handicapped.
    The city council unanimously agreed to purchase the unit at a cost of $34,744.
    The unit, which should have a life span of 15 years or more, is expected to save the city money in the long run, they discussed. City Clerk Cathy Condit also told the council that she’s had an open position since February that she won’t need to fill with the help of the kiosk system.
    “It’s our opportunity to go into the 21st Century” Mayor Eddy Parker said.
    It’s unknown when the kiosk will arrive and be set up for use, so watch for updates.
     
     
     
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