OG&E on Monday announced that it will issue rate refunds to additional customer groups as a result of the conclusion of the company’s most recent rate case. In addition to current OG&E customers in Oklahoma, the company will begin refunding money to some former customers as well.
Existing customers began receiving refunds in May after OG&E filed its new rates as a result of its Oklahoma rate case. The company will now begin providing refunds to customers who discontinued their electric service during the interim rate period July 1, 2016, to May 1, 2017.
The company will also issue refunds to customers who began electric service during that timeframe and who paid a service initiation fee as well as customers who had service disconnected and then paid a fee to reconnect during that period.
“Issuing refunds to former customers and those who incurred fees during the interim recovery period required significant analysis as well as programming to implement correctly,” said OG&E Spokesman Brian Alford. “That work is complete, and we are now able to complete the refund process.”
The need for customer refunds arose from the last OG&E rate case. OG&E implemented interim rates 180 days after the case was filed, as allowed by law. Upon receiving the final order in the case, OG&E then began refunding the difference between the rates it implemented in July 2016 until the case was ultimately concluded in May 2016 and the final rate amount was known. The difference was $47.5 million.
Former OG&E customers have until November 30, 2017, to make refund arrangements by contacting OG&E Customer Service at 800-272-9741 from 8 a.m. – 5 p.m. Monday through Friday.
Current customers who paid initiation fees or reconnection fees during the interim timeframe will receive refunds automatically in addition to the rate refund itself. The total refund will appear as a line item on the customer’s bill.
The amount of the interim rate refund varies and is dependent upon the date the customer discontinued service with OG&E as well as any outstanding balance the customer owes. The service initiation fee refund is $2.50, and the reconnection fee refund is $14.