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OG&E warms customers to be aware of scams

The Shawnee News-Star

OG&E recently reached out to customer cautioning them to be aware of scams.

With advancements in technology, OG&E said, some scammers have software that makes it easy to appear legitimate, such as software that causes Caller IDs to display the OG&E name and customer service number or fake phone lines set up where customers as asked to call.

If someone threatens to send out a technician to turn off power, asks for a bill to be paid with a pre-paid debit card, or tries to arrange to collect a bill at a customer's home with cash, the company said this is a red flag that scammers are involved.

OG&E stressed to customers that the company will never call customers directly, ask for payment over the phone, demand customers pay with pre-paid debit cards, ask customers to meet somewhere for a bill payment, go to a customer's house in payment to collect cash, or ask for bank or credit card information over the phone.

Some things OG&E said customers can do to protect themselves include logging on to to check account balance, calling a customer service representative with OG&E, or calling OG&E's automated system to get account information such as account balances or when the last payment was received.

OG&E encourages anyone contacted by scammers to delete all suspicious emails and ignore any suspicious requests for personal information, including bank account numbers, passwords, credit cards or social security numbers.

OG&E also said the company does not send employees door-to-door to collect bills, and for customers not to answer the door for unsolicited service offers. If necessary, customers can ask for anyone who comes to their door to leave a business card, though they are encouraged to do so without opening the door. OG&E employees always carry an OG&E ID, the company added, and if someone is shown an ID they think may not be legitimate, they can call 800-272-9741 to verify.

Scam calls can also be reported to the Federal Trade Commission at or state consumer protection agency. The local police can also be contacted if someone has encountered a potential scammer at their door. Or, if a potential scammer comes to the door and makes a customer feel unsafe, they can call 9-1-1.